""Crisis Support and Suicide Prevention", not. Having just lost my home in the 2011 floods I desperately needed containers to sort our families' things. With limited time and money I went to this store (one of the largest on the coast) where I found the perfect container but the uncharitable volunteer wouldn't sell it to me. Did the volunteer just ASSUME that I wasn't needy? Was it my shoes or my car that gave her the impression I didn't just lose my home and get displaced with 3 kids 18 months or under? Did Lifeline not notify their volunteers that 200,000 people were affected in the floods and funnily enough had to move away from Brisbane? Does Lifeline only assist people who ring up on the phone? Perhaps that's where the charity ends. "